Woofies North Atlanta

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Mobile Pet Grooming in Atlanta

Our mobile pet grooming service is designed to provide your pets with comprehensive, nose-to-tail grooming in the comfort and convenience of your own home.

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Access

*Cat grooming options vary per location.

You will need to be home for your appointment unless you have already provided an alternate access method for your groomer. If you won’t be home, please make sure to respond to your reminder to confirm our access method. For cats and new clients, you are required to be home for your appointment.

Location

Wherever you are! We’ll bring our Pet Spa anywhere in our service area. If you live outside of our service area, your groomer will meet you at the Woofie’s® office or another agreed-upon location.

Safety

*Cat grooming options vary per location.

Please provide proper equipment (leash, collar, or carrier for cats and small dogs) so that we can safely transport your pet in and out of the van. You’re also welcome to carry your pet in and out, just let your groomer know! We are pet experts, but in the rare case that a pet is un-groomable due to behavior or health issues, there will be a minimum $20 fee.

Reminder

Woofie’s® will send a reminder a few days before your appointment. Send us a confirmation back (just a “Got it!” will do), and if you don’t plan to be home, respond by confirming our alternate access method.

Payment

*payment options vary per location

We accept Visa, Mastercard, AmEx, check, or cash. We request that every client keep a card on file to secure their Mobile Pet Spa appointments. You will receive an itemized invoice after the service, and your card will be charged within two business days. During this time, you can ask any questions or add gratuity. A receipt will follow after payment is processed.

We Love Our Customers and Their Furry Companions

Here are a few of our furry friends we've helped groom

Mobile Pet Grooming FAQs

Can I just get a Nail Trim?
Absolutely. We will work with you to schedule the nail trim when we are in your neighborhood or advise you on special events where you can come to us.
What do you recommend for a dog that sheds?
We currently offer 3 types of delivery service :standard delivery for GB Mainland in approximately 2-4 working days; Super Saver 48 Hour Delivery; Premium Next Day. More on our Delivery Services.
What does special handling mean?
Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.
Can I request a groomer?
All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes ‘Out of area’. There is an additional charge for these also. You can find a list of all [oversized items here] You can find a list of all
Is there a weight/size limit?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.
Will the groomer come to the door to get the dog, or do I need to bring him out?
Due to the delicacy of some parts we take extra care in the delivery of the item. These could include body panels and large bulky items. These are either available for collection from our branches or will be delivered to you through our branch network vehicles.
Can I be in the van with my dog during the grooming?
We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.
Can I see inside the van or take a tour?
No, our courier company do not offer the service to deliver on weekends currently.
What kind of products do you use? Are they hypoallergenic?
We can only offer next day on goods we have in stock at our dispatch depot.
If I bathe my pet, would the grooming price be less? Can we have the groom without the bath?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.Please visit: www.dhl.co.uk/en/express/tracking.html for International orders shipped via DHLwww.ups.com for all orders shipped by UPSwww.tuffnells.co.uk/proof-of-delivery for all oversized orders shipped by TuffnellsPlease note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 8pm (GMT/BST) Monday to Friday. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.
What if my pet is matted?
We offer a reserve and collect service. This is available on the checkout page. Please be aware, if the product is not available in a local store, you are unable to reserve it.
What is the price for a groom?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
Do you need anything (connection to water or power) for the van?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
What is included in a Luxury Bath/Mini Groom/Full Groom?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Does mobile grooming cost more than grooming in a brick-and-mortar salon?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How often should my pet be groomed?
You can add a valid promotion code in the Basket.
Do you offer a VAT discount to non EU customers?
Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Where is my order?
Most of our deliveries are sent via UPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
Where do I find the phone number for one of your branches?
You can find details for any branch, in our store locator section. This is located at the top right of every page on our website or Find a store here.
How can I make a complaint?
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

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